Client Experience Survey

CLIENT EXPERIENCE SURVEY

Welcome and thank you for taking the time to complete this survey. The survey will take 30-45 seconds to complete. You will be providing us with valuable information to help us better serve your needs.

1. So that we can validate our records, please provide the following information:
Name
Email Address

2. For your initial call to us ONLY, please rate the following on a scale from 1-5.		(1=Disagree 5=Strongly Agree)
2a. The person answered the phone quickly.		1 2 3 4 5
2b. The person I spoke with was professional.		1 2 3 4 5
2c. The person I spoke with was knowledgeable.		1 2 3 4 5

3. Please rate the service you received from the adjuster on the following questions using a 1-5 scale.		(1=Disagree 5=Strongly Agree)
3a. The adjuster was available when I needed him/her.		1 2 3 4 5
3b. The adjuster returned my phone calls promptly.		1 2 3 4 5
3c. The adjuster clearly explained the claims process.		1 2 3 4 5
3d. The adjuster was professional.		1 2 3 4 5
3e. The adjuster settled my claim in a timely manner.		1 2 3 4 5

4. Have you visited our website raleighinsurance.biz prior to completing this survey?
yes no

5. Rate your overall satisfaction with this claim.
Poor Fair Good Very Good Excellent

6. Rate your overall satisfaction with us.
Poor Fair Good Very Good Excellent

7. On a scale of 1-10, with 10 being Extremely likely and 1 being Not likely at all, how likely is it that you would recommend us to others?
1 2 3 4 5 6 7 8 9 10